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User Service Agreement

 

The following describes the terms on which MallResources.com offers you access to our services.

1. Basic Order Information

1.1 Order Status

Unpaid: The buyer has not yet paid or payment was unsuccessful
Paid: The buyer has completed payment for the order.
Pending: Payment has been made but the customer’s funds have not yet reached the seller’s account. 
Invalid Orders: The entire order has been canceled or all unshipped back orders have been canceled.
Shipped: All products in your order have been shipped.
Partially Shipped: Only a portion of your order has been shipped. This may be due to some products being out of stock among other reasons. The remaining unshipped products are referred to as back orders.

1.2 Payment Methods

We accept the payment method: Credit Card
 
Notice: If you pay via credit card via MallResources.com website, you commit that you are the legal card holder of the credit card, the shipping address is correct and the credit card is within the period of validity. And you also commit that the transaction is under your authorization.

1.3 Order Audit and Confirmation

Credit Card Payment Audit: Orders paid for by credit card will be individually audited by MallResources.com staff. If there is anything abnormal regarding your order, such abnormal address or abnormal payment amount, MallResources.com will hold the order and contact you through e-mail or system message to confirm the authenticity of the transaction. This is done as a security precaution in order to protect the identity of our customers.

1.4 Subcontract Delivery

In order to expedite shipping, MallResources.com has adopted a method of subcontracting shipments, which means that in-stock products will be shipped first. Sometimes this will result in separate shipments. Should your order contain back ordered items, these will be shipped once the product has been restocked. In order to keep you up-to-date on your order, we will notify you of the shipment in advance. We apologize for any inconvenience this may cause.

 

2. Modifying and Canceling Orders

- If the order status displays ‘Unshipped’, you can request to cancel or change your order via ‘My Message’ in ‘My Account’. Our customer service team will give priority to dealing with these requests. However, if your order has been shipped before we process your request, we will not be able to cancel or change the order.
- If the order status displays ‘All Shipped’, we cannot cancel or change the order.
- If the order status displays ‘Partially Shipped’, we will notify you of the unshipped items in advance via email for yours notice. Our customer service team will give you priority to your order. However, if your order has been shipped before we process your request, we will not be able to cancel or change the order.

 

3. Unavailable Products

Due to product cycles and other reasons, it is possible that products will be out of stock temporarily or forever. In this situation, MallResources.com will cancel the order and refund your money. In order not to waste your time, we will not notify you of this circumstance in advance. We apologize for any inconvenience this may cause.

 

4. Packing & Shipping Commitments

Most orders will be arranged for shipment within 1-3 business days. For unshipped and out-of-stock items, we will cancel the order and refund your money if the product cannot be restocked within a reasonable period. Order shipments will be significantly affected during major Chinese holidays such as the Spring Festival, May Day and National Day. MallResources.com will notify customers on our website when such holidays are approaching so that you can plan accordingly.

 

5. Order Returns and Reshipment

Your order may be returned by your local post office due to an incomplete or incorrect address among other reasons. Should this happen, MallResources.com will contact you via e-mail within two working days of receiving your returned package and arrange for reshipment or refund according to your preference.

 

6. Taxes and Duties

All customs duties imposed by local customs officials are the sole responsibility of the customer. In order to avoid the loss of cargo, customers should familiarize themselves with the local laws regarding banned products before making a purchase with MallResources.com.

 

7. Return & Replacement Policy

For mobile phones, cameras, GPS systems, computers and other products, if there is any quality defect, you can return and replace the item within 90 days from the date of shipment. For product defects beyond this period, we offer complimentary repair service within 180 days of the date of shipment.
 
For other items not mentioned above, you can return the item and receive a refund within 90 days of the date of shipment.
 

8.Service Channels and Timeframes

Non-registered users and registered users can contact us through the following channels:
  
- Email: admin@mallresources.com

 

Term of Use

Welcome to MallResources.com. If you visit or shop at MallResources.com, you accept these conditions. Please read them carefully.

Review and comments Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. MallResources.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant MallResources.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display such content throughout the world in any media. You grant MallResources.com and sublicense the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity. MallResources.com has the right but not the obligation to monitor and edit or remove any activity or content. MallResources.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Copyright and Patents
All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of MallResources.com or its content suppliers and protected by international copyright laws. The use of any MallResources.com trademark or service mark without our express written consent is strictly prohibited.

Order acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. MallResources.com reserves the right, at sole discretion, to cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

 

 

 

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